What are the flowers made from

Our flowers are handmade using high quality silk and colourfast foam with realistic foliage, and will last for years if stored correctly. We recommend storing them in the delivery box provided and out of direct sunlight to keep them in pristine condition until your wedding day.

Do you deliver

Yes we delivery to all UK addresses and use Royal mail 1st Class Recorded or Parcelforce 24. Postage costs £4.50 on order’s under £15 and £7.50 on order’s over £15. All of our deliveries require a signature on arrival.

How long does it take for them to be made

All of our orders are bespoke and handmade. We work in wedding date order prioritising each next calendar month and we aim to deliver your wedding flowers to you at least 4 weeks before your wedding date.

Colour sample orders are sent within 5 working days.

During the quieter winter months if you wish to have your order delivered earlier we do try and cater to your requirements, although depending on our workload this is not always possible.

Please note that if your order includes brooches, your order will be sent no earlier than 6 months prior to your wedding date.

Once you order has been sent please allow up to 5 working days before contacting us to track your order as postage delays are out of our control.

How soon should I order

We recommend ordering well in advance of your wedding date to ensure we have the availability. Covid 19 has severely affected weddings that were due to take place during 2020, due to the amount of orders that have now been rescheduled to 2021, this is set to be our busiest year for weddings and we cannot guarantee if you leave booking until nearer the time that we will have the availability to fit you in.  Booking early ensures you have the wedding flowers ordered that you love and it also takes away the stress of trying to find suppliers nearer the time.

Payment plans

We offer payment plans on all order’s over £75. Just add all the items you need to the basket, then at checkout select the Purchase with Partial.ly option. You will pay an initial payment of 20%, the remaining balance is then spread over 3 equal payments. No order’s are despatched until the full balance is paid, so please make sure you place your order a minimum of 6 months before your wedding date if choosing this option.

This option is open to everyone and no credit checks etc are required.

New website 

The website has recently been re built from scratch, we are adding more products daily but this obviously takes some time. We hope to have all products and colours added by early June and appreciate your patience.

Can I change colours

We can make all of the designs shown in any of the available sample colours listed on the website. Please contact us to discuss your requirements.

Samples

We understand that it’s very important to colour match, which is why we offer our full colour range of artificial foam roses to purchase as samples.

Please note that although we only purchase from one supplier, they have a large turnover of stock and on the rare occasion shades can vary slightly which unfortunately is out of our control.

Can I add to an existing order 

You can add to an existing order, please contact us and we will amend your order and send you an invoice for the additional items.

Memory charms

We are pleased to offer an additional service whereby you can order a memory charm to attach to your bouquet or buttonhole.  We offer these with a photo or verse, or both if required. Please see the information on these products for how you would order.

Damaged items

All flowers are wrapped in bubble wrap, packaged securely and marked as fragile. In the rare event should your flowers arrive damaged, please contact us within 48 hours of receipt with photographs and we will advise you on how to proceed. We take customer satisfaction very seriously.

Cancellations 

If you have not received your flowers and you need to cancel your order please get in touch as soon as possible.

There will be a 20% cancellation fee which is your fee to secure the date and cover our admin costs.

If you cancel less than 8 weeks before your wedding date, the cancellation fee is 50%. At this stage we will have already incurred costs in the ordering of stock needed for your order.

If you have already received your flowers, no returns are accepted or refunds given after the wedding date you supplied when placing your order.

 

 

 

 

 

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